FAQ

  1. How easy is a Superfan to install, can I do myself or does it require a technician?

    For installation information, please click on the Downloads link in the home page of (superfan.in) and find the Installation Instruction in the Superfan - User manual pdf.

  2. How do I know what size Superfan to purchase for my room; since there are 2 sizes available?

    You need to choose the right size fan for a room to get comfort and energy savings. If the fan is too small for the room, it will not move enough air to make you feel comfortable. If the fan is too big, it could move too much air. Superfan recommends that you contact us with your room size  -  call 1800-425-78737 or +91 94890 78737 or email us at superfan@versadrives.com

  3. What is the warranty period and what does it cover in the warranty?

    5 years of replacement and the warranty covers only the fan motor.

  4. Can Superfan be adjusted only by remote control?

    Superfan can be controlled by toggling the normal on/off switch in the wall.

  5. How do I talk with a service person about Superfan?

    You can call our toll free no – 1800-425-78737 or +91 94890 78737 and register a call; our service engineer will contact you within 24 hours of time.

  6. Is it possible to purchase superfan blades, remote separately?

    Yes, you can email your requirement to superfan@versadrives.com; our support team will assist you.

  7. My online purchase transaction failed and it gives error. What should be done?

    Once your transaction fails, you will get a call from our support team to guide you or else you can call our toll free no – 1800-425-78737 or +91 94890 78737

  8. Where can I see the images of the models available in Superfan?

    You can find the Superfan images at https://www.superfan.in/superstore/

  9. What should be done if my Superfan or remote doesn’t work?

    You can call our toll free no – 1800-425-78737 or +91 94890 78737 and register a call. Our service engineer will contact you in 24 hours of time.

  10. Can a Superfan and the center light be controlled by the remote control?

    No. you can control only the speed of the Superfan using remote control and light will automatically go off when the fan starts.

  11. Can we purchase Superfan directly from the factory at discounted price?

    The online orders will get dispatched directly from the factory and Direct sales from the factory are not encouraged.

  12. Is there any DC model of Superfan are available?

    Yes. 12V & 24V DC fans are available against order.

  13. Is the online purchase safe?

    Yes. Superfan.in is a trusted website for online transactions. We don’t disclose the information to anybody.

  14. Is there any authorized service center available?

    No. We are into establishing the service centers soon. Meanwhile you can call our toll free no – 1800-425-78737 or +91 94890 78737 and register a call and our service engineer will contact you within 24 hours of time.